We guarantee 30 days for our PopBabies products. You may return it within 30 days
of the order date for a full refund for unsatisfactory.
RETURNS
To initiate your return, please email us at [email protected].
Our standard return policy lasts 30 days. If 30 days have gone by since your purchase,
we typically can’t offer a refund or exchange.
REFUNDS (IF APPLICABLE)
• Undamaged product may be returned for a full refund for the product is
unsatisfactory at the application within 30 days of the date of purchase. The customer
should be responsible for return shipping costs. Product return must be unaltered in
the original product packaging.
Once your return is received, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of
your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment.
• Defective product can be returned for refund, we also will be responsible for the
return shipping cost. The customer is liable to confirm with PopBabies customer
service for an advisable shipping address. Please use local mail post to arrange
the return.
LATE OR MISSING REFUNDS (IF APPLICABLE)
It may take some time before your refund is officially posted.
If you’ve not received your refund within 2 weeks, please contact us at
EXCHANGES (IF APPLICABLE)
We only replace items within 30 days if they arrive defective or damaged. If you
need to exchange it for the same item, send us an email at [email protected].
How to Refund & Return
First step: My order – “Apply for refund”
Fill in the refund reason and upload the picture.
When the refund application has been approved, we will send an email to you
about sending back the product for the next step.
Second step: My order- “Express mail back”
Fill in the Waybill number and upload the package picture.
After we have received the return item, you will receive an email that we have
arranged the refund for you.
